Order Frequently Asked Questions

Is my order information secure online?

You can shop with confidence on ChristmasOriginals.com. We utilize advanced SSL technology, which encrypts your personal information and protects it from fraud and theft.

How do I place an order?

Online ordering is available 24 hours, 7 days a week with complete confidence. Just click the “Add to Cart” button and you will be guided through the online order process. When you’re finished shopping click “Checkout” and it will automatically tally your order. To order by phone please call 1 877 617 1070.

What payment options are available?

We accept Visa, MasterCard, American Express and Discover.
We are not able to accept payment from customers outside the United States.

Does Christmas Originals accept debit cards?

Yes. We accept all United States issued bank debit cards that display the MasterCard or Visa logo.

Does Christmas Originals charge sales tax?

For online or telephone orders, we only collect sales tax for orders being shipped to customers in Maryland.

Can I request express delivery?

Yes. Our standard delivery is via the US Postal Service Priority Mail. We also offer Express Shipping with the US Post Office which provides delivery in 1-2 days and also has delivery available on weekends and holidays (including Christmas day). For detailed information regarding each delivery service please visit USPS.com

How do I ship a package to a friend?

Just choose the item(s) you want to send to your friend and proceed to checkout. On the Check Out page, locate the shipping information section and change the Ship To address to the desired address of your choice. Please note the price will be omitted from the packing slip. You’ll be sent a separate order confirmation w/tracking number for your records. Please note the entire order will ship to that address.

If the gift recipient needs to return or exchange the item, they’ll find instructions included with packing slip on how to return or exchange.

How long will it take to receive my order?

Most orders ship within 24 hours Monday – Friday Eastern Standard Time. Express Shipping is available using USPS.

Return Policy

If you are not completely satisfied with any merchandise purchased from our website, simply return the items to us, in the same condition as when shipped, within 30 days and we will provide a full refund of the purchase price less shipping/handling. Return information is provided with each order.

We are sorry but we cannot offer any refunds on merchandise that has been shipped over 30 days prior to the refund request or on clearance and discounted Christmas items.

Online disclaimer

Occasionally, the information on ChristmasOriginals.com may contain errors or inaccuracies related to product descriptions, product images, pricing, or availability. Though we make every effort to minimize these occurrences, Christmas Originals is not responsible for errors or inaccuracies that occur as a result of human error, technical malfunction or other causes. We apologize for any inconvenience this may cause.